Enterprise Managed Services (EMS) : Network Operations Centre (NOC) Services

Designed specially for enterprises, Computergate's NOC services are a valuable tool in protecting revenue, reducing risks, and helping maintain the operational availability of the enterprise network environment.

Computergate offers 24/7, comprehensive support for monitoring and management of servers, network, and the entire IT infrastructure. Leveraging our world-class ISO 2007 Certified Network Operations Centre, we are well-equipped with the industries' best tools and processes to ensure smooth and continuous performance of critical systems.

EMS Features

• Server monitoring and management: Windows, Solaris, HP-UX, AIX, Linux, Tru64 Unix Network
• Network monitoring and management
• Change and configuration management
• Detailed reporting via web portal
• Managed security services
• Application and internet service monitoring

Managed Services

Computergate manages, maintains, and integrates your IT infrastructure as per Service Level Agreements (SLAs) of up to 27 x 7 x 365 continuous support within the agreed timeframe. Our relationship management processes, protocols and governance, and cutting-edge technology provide you with proactive-yet-invisible services following ITIL structures.

Migration Services

Computergate understands how complex client system migration can be; from the planning and scheduling to the execution of deployments, especially for large enterprises, are extremely labour-intensive and logistically-challenging. This makes migration very difficult to organise and put a strain on enterprise business processes.

Computergate strives to simplify these deployments by utilising many automatic task to create images, deploy applications, and migrate user data. Using automation in our practices that encompasses assessment, design, implementation, and management services, Computergate significantly reduces the costs of hardware deployments. As a result, enterprises are benefited from the low-cost and time-saving characteristics of our complete Migration Service solutions.

Monitoring Services

Through our remote monitoring platform that keeps track of a wide range of technologies, we review and audit your IT environment to understand your current situation before providing recommendations and integrating the monitoring of server, network, and other multi-vendor hardware from a central console. Therefore, any unusual activities and/or malfunction are immediately identified and rectified along with the tracking down of the problem root, resulting in proactive managed services suitable for enterprises to protect your business and critical assets.