Performance & Availability Monitoring

Computergate combines fault and performance capabilities, and comprehensive business service monitoring all on one platform. Based on patented technology, Computergate allows IT and business personnel to create unique virtual views of IT components and the discrete business services they support. With Computergate, business unit managers can create "top-down" views of the servers, networks, or applications that are critical to their businesses, allowing them to see if a business service is performing as expected.

·         Easy to use, network management solution with integrated fault and performance monitoring capabilities

·         Monitors large multi-vendor networks and provides real-time notifications on outages

·         Offers instant drill down into performance reports

·         Highly scalable solution designed to monitor every port on every hub, switch, router and server on any network, regardless of the network's size

The reliance by businesses on automation for critical process enablement and requires management to adopt monitoring tools that enable their operations teams to ensure the smooth running of business services. Computergate can deploy advanced Business Service Management (BSM) solutions that provide real-time visibility into the performance of applications and IT services. Computergate Monitoring services is an end-to-end, pre-integrated, distributed, and scalable BSM and Network Monitoring system that offers enterprise-class functionality with a low total cost of ownership.

·         Seamlessly handles monitoring of multiple clients with overlapping private address space using its unique object model

·         Provides distributed, autonomous and fault-tolerant data gathering engines (DGEs) for data collection, including placement of data collectors behind corporate firewalls

·         Event manager handles millions of events in real time, and includes features such as de-duplication, suppression and on-demand actions

Computergate’s monitoring Solution and its Features

Pro-Active Real Time Server Monitoring, Management and Optimization

Highly Flexible and Customizable

•       24x7x365 support

•       Multi vendor and Multi-location support

•       Manage Heterogeneous Environments

•       Choice of Agent or Agent-less Monitoring

Robust Processes

•       SLA driven service delivery

•       ITIL based Service Desk

•       Strict Ticket Handling Workflow

•       Proactive problem discovery and prompt resolution

Client Centric Service Delivery

•       Custom tailored escalation procedures

•       Single Point of Contact (SPOC) for all customer requirements

•       Complete Problem Ownership

•       Smooth migration from other Service Provider (if any)

•       Functioning as an extension of your IT team

•       Combination of Onsite and Offsite Support

Technology

•       State-of-the-art Network Operations Center (NOC)

•       Integration of Best-of-breed tools into centralized management console

•       Performance Management using inbuilt system tools and enterprise management