Hardware Maintenance Service or traditionally known as "Break/Fix Service", through Computergate offers you peace of mind that if a failure occurs on covered hardware it will be replaced. Through monthly budgeted costs, specific coverage can be offered to meet the demands of your business. 
 

Customising your service needs ensures you minimise your expenditure while maximising the performance of your IT equipment.

At Computergate we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative. 
 

Please contact call on 1300 137 585 and any of our staff will be very pleased to discuss your IT service needs.

HARDWARE Maintenance Services

OVERVIEW

The Computergate Hardware Maintenance Services provides a comprehensive array of support services to assist in the repair of any Vendor Server, Storage, Desktop & Networking products. Features are designed to meet the budgetary demands of Small to Medium customers, who require the guarantee of repairs for their IT Equipment.

FEATURE

SUMMARY

• Up to 24x7x365 Priority 1 Support  

• Choice of Response Times          

• Computergate Support Portal      

• Hardware and Software Support 

• Spare Parts for Vendor Types

•  System Down Priority

• Major Software Release Reviews

• Preventative Maintenance Options

OPERATIONS INFORMATION

Office Hours

Helpdesk

CARE Priority

and Response SLA

Case Management

Monday to Friday 8:30 a.m. – 5:30pm

24x7x365 Toll-Free Phone Support

Bronze – On-Site (Business hrs): 24hours

Gold – On-site (Business Hours): 4 Hours

Platinum – On-Site (24 hrs x 7 Days):4 Hours

System Down – On-Site < 4hrs

Web – Manage cases in the Support Portal

Email – Email from registered support addresses

Phone – Call our toll-free number 1300 137 585