Computergate Australia offers pre-paid Support Blocks that enable the customer to benefit from discounted hourly charged for onsite systems integration.

Small enterprise and SOHO clients often require onsite technical support but do not have the funds to enter into a formal maintenance agreement, or they gauge that the frequency of onsite support required is somewhat sporadic.

The objective of Support Blocks is to place Computergate first-to-mind when requiring onsite support. Additionally, it provides the opportunity to Computergate to cross-sell the full range of products and services, and build an ongoing relationship with the customer for hardware/software procurement, technology planning, network design and architecture, network reviews and more. 

Network Audits

Computergate provide network audits to check the integrity of a customer’s network infrastructure and network performance. Network Audits include a review of network speed, connection types and redundancy, packet loss due to network performance, data security,

The network audits take four hours onsite review, then the information collected onsite is analysed and collated in a report presented to the customer with recommendation courses of action.