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Hardware Maintenance Service or traditionally known as "Break/Fix Service", through Computergate offers you peace of mind that if a failure occurs on covered hardware it will be replaced. Through monthly budgeted costs, specific coverage can be offered to meet the demands of your business. Customising your service needs ensures you minimise your expenditure while maximising the performance of your IT equipment. At Computergate we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative. Please contact call on 1300 137 585 and any of our staff will be very pleased to discuss your IT service needs. HARDWARE Maintenance Services OVERVIEW The Computergate Hardware Maintenance Services provides a comprehensive array of support services to assist in the repair of any Vendor Server, Storage, Desktop & Networking products. Features are designed to meet the budgetary demands of Small to Medium customers, who require the guarantee of repairs for their IT Equipment. FEATURE SUMMARY • Up to 24x7x365 Priority 1 Support • Choice of Response Times • Computergate Support Portal • Hardware and Software Support • Spare Parts for Vendor Types • System Down Priority • Major Software Release Reviews • Preventative Maintenance Options OPERATIONS INFORMATION Office Hours Helpdesk CARE Priority and Response SLA Case Management Monday to Friday 8:30 a.m. – 5:30pm 24x7x365 Toll-Free Phone Support Bronze – On-Site (Business hrs): 24hours Gold – On-site (Business Hours): 4 Hours Platinum – On-Site (24 hrs x 7 Days):4 Hours System Down – On-Site < 4hrs Web – Manage cases in the Support Portal Email – Email from registered support addresses Phone – Call our toll-free number 1300 137 585 |
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