The following options to log a Service Call
Send an email to helpdesk with the following information:
Fault details, Serial number, site location, parts to be swapped (part number), contact details, address & phone number, urgency of response. Our automatic ticketing system will then issue a reference number and send via reply email. Requests after normal business hours are not monitored.
Direct Contact by Phone:
To reach the Service desk and talk with an ‘English Speaking’ technician please call one of the below ‘Toll Free’ or ‘Local’ numbers in your location.
- Your failed device ‘Serial’ or ‘Warranty’ number will be requested to check the service entitlement and ticket logging.
- If not available, a ‘Proof of Purchase’ will be requested to validate service commitment.
- If not validated, service will be offered on a charge basis once the ‘Service Request Form’ has been completed. A Purchase Order or Credit Card will be requested for billing.
Please feel free to contact us for additional information
Australia 1300 137 585 – New Zealand 0800 886 077
Singapore 800 852 3860 – Malaysia +60-1548770287
HongKong +852-30184887 –Thailand +66-60-0035144
Indonesia 001-803-015-205-0065 – Vietnam 120-32-568
Terms & Conditions
Click here to see terms and conditions for any special conditions.
What happens after a Service Call is logged?