Get the support you can count on! Receive 24/7 on-site support for your Computergate products. Call 1300 137 585 for your out-of-warranty support questions and a CGA representative will explain your out-of-warranty service options.

LEGACY PRODUCT Maintenance Services:

Continued coverage for legacy products outside the Vendor Service Life

OVERVIEW

Many organisations continue to use legacy systems as a company has a considerable investment in the hardware as well as the data. Some organisation's legacy systems require to close to 100 percent up time and therefore cannot be out of service, and the cost of designing a new system with a similar availability level is high.  It doesn't matter whether your infrastructure is built on hardware and software from one or numerous vendors, or where you are located; wherever you are, our global network of technicians and specialists can help you maintain your mission critical legacy systems and data. We understand the role your infrastructure plays in meeting your business needs, and we are dedicated to your success.

• Delivering a portfolio of infrastructure services
  From basic problem fixes to proactive availability management, we can tap into our comprehensive range of support services to deliver what your organisation needs.
• Simplifying IT support
  We offer an integrated approach that provides you with a single point of contact and accountability across your complex environment.
• Resolving issues more quickly
  We provide end-to-end, proactive support, including fast, direct access to our experts. The result? Faster problem resolution.

Computergate support technicians deliver industry-leading levels of knowledge and expertise to our clients. Our proven ability to manage complex multivendor environments has won industry praise. Technical support delivery may be through traditional means, or by new and inventive methods such as virtual and automated support capabilities.

FEATURE

INFORMATION

Computergate is one of the leading support and maintenance solutions companies in Australia.

We specialise in providing computer maintenance and business critical services on a variety major brands including Hewlett Packard, IBM, Dell & Wintel Systems. Computergate offers the most comprehensive Server, Storage & Backup hardware maintenance solutions. We also specialise in high end storage & SAN solutions.

Service is our Business

“We are known for our technical excellence and dedication to providing a truly professional service. We offer total problem ownership that really takes the headache out of 24×7 support services.

Leading organizations don’t come to Computergate because they want more IT. They come to us because they want more from their IT and that’s exactly what we deliver”

Committed to Channel Partners

Computergate Support has two decades of specialist INTEL hardware and Windows support experience. We provide an independent, multi-vendor, IT infrastructure support & maintenance service that covers workstations, datacentre, server & storage device maintenance and 3rd party products.

Independent Multi-Vendor Enterprise Support

Computergate Support offers an unrivalled level of service and technical ability across all our support levels. Backed by a call tracking system to monitor and report your calls, built in escalation procedures that guarantee resolution and also monitor any problem through each and every issue.

Better Performance, Better Fix Times

Computergate Support was established to compete directly with OEM’s by providing a more reliable, comprehensive and flexible independent multi-vendor hardware support service. The value-add support packages offer is completely concentrated on helping our partners strengthen their customer service relationships and build a sustainable revenue stream alongside existing multi-vendor business.