Computergate offers DDN customers throughout Asia, Australia and New Zealand, Helpdesk & Extended Warranty support on the complete range of DDN products. In addition to On-Site Maintenance contracts other services such as Installation & Consulting services are also available.

DDN Support and Services

Australia Hotline:          1300 137 585

New Zealand Hotline:   0800 507 560            

Asia Hotline:                 80002500001        

E-Mail:   DDN Support & Warranty requests

Web Support Portal: On-line Service Request

Operating hours: Monday - Friday: 8:00am - 5:00pm (EST)
NOTE: Excluding Australian Public Holidays

Helpdesk: 24 x 7 for contract customers.

Computergate offers a service for DDN Equipment on selected ‘Service Level Agreements’ from Next Business Day to 24hrs x 365 days . To schedule this service please contact us or email to discuss this further.

Product Downloads & Documentation

Firmware, User Guides and more. 

DDN Support Policies

Hardware Warranty

DataDirect Networks warrants that all hardware products manufactured and sold by it will materially conform to its specifications for twenty-four (24) months following the date of shipment to the original purchaser, unless otherwise specifically provided for in a customer-specific separate agreement executed by DataDirect Networks.

At DataDirect Networks' option, DataDirect will repair or replace the non-conforming Product, or any parts thereof, provided that, (i) purchaser promptly notifies DataDirect in writing that such Product is non-conforming with a description of such non-conformity; (ii) obtains a return merchandise authorization number ("RMA") from DataDirect Networks; (iii) returns the non-conforming Product to DataDirect Networks, including the RMA; and (iv) DataDirect Networks confirms such non-conformity is covered by the warranty set forth above. If the Product is found to be non-conforming, DataDirect Networks shall pay for the risk and expense of the shipping for the return of the Product. Any Product repaired or replaced shall be warranted for the remaining warranty period for the Product being repaired or replaced. For further details on our RMA policy and procedures (such as repair time etc.), please refer to "RMA Process and Policy" document available on the DDN website.

Note: DDN may offer additional warranty coverage for certain products. For information on additional coverage, please contact the DDN technical team.