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Level 2 - Desktop Support Technician - 3 to 9 months contractComputergate Asia offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Level 2 Desktop Support Technician in Sydney CBD to provide high levels of customer satisfaction for End Users at one of our National clients.Contract Duration: 3 months (40 hrs per week) with a possibility of extension to 9 monthsPrimary responsibilities include:Provide first/second level contact and problem resolution for customer issues.Work with Third Party Vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple PC users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Key selection criteriaBachelor’s Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2 years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Australian Permanent Resident minimum.You must have strong technical know how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.If you think that you have what it takes to meet these minimum requirements and looking for a long term career opportunity that will definitely broaden your skills then let us know. 35 AUD Sydney

L2 - Desktop Support Technician

Level 2 - Desktop Support Technician - 3 to 9 months contract

Computergate Asia offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Level 2 Desktop Support Technician in Sydney CBD to provide high levels of customer satisfaction for End Users at one of our National clients.

Contract Duration: 3 months (40 hrs per week) with a possibility of extension to 9 months

Primary responsibilities include:

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple PC users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Key selection criteria

  • Bachelor’s Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 2 years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Australian Permanent Resident minimum.

You must have strong technical know how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.

If you think that you have what it takes to meet these minimum requirements and looking for a long term career opportunity that will definitely broaden your skills then let us know.