Australian services provider Computergate Australia is taking a warranty services program to market for 3D printers to address a lack of support for the devices.
The program includes on-site extended warranty, helpdesk assistance during business hours, and telephone and onsite support services.
Computergate is partnering with not-for-profit industry body Australian 3D Manufacturing Association (A3DMA) to sell the service through distributors to both resellers and customers.
The two organisations will work to identify which 3D print vendors to take to market and receive accreditation for. So far, Computergate already has accreditation for Robox, Zeus and Mojo.
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3D printers in Australia get extended warranty and support on par with other internet devices
The march of 3D printers to become commonplace has moved another step forward in Australia. Businesses, schools and individuals considering buying printers have until now been discouraged by a lack of support and/or extended warranty.
“This arrangement will assist Australians to equip themselves for the latest industrial revolution that is underway”. – Mike de Souza, CEO Australian 3D Manufacturing Association.
Over the past months, A3DMA has been working with Computergate Australia, to address an issue that has deterred individuals, schools and businesses from buying 3D printers. Computergate Australia is proud to announce that it has been authorised by the Australian 3D Manufacturing Association (A3DMA) to offer Enhanced Warranty Service Programs on a range of 3D products.
The on-site extended warranty will cover Parts & or Labour, along with Helpdesk assistance during business hours. This now means that 3D Printer users can have the peace of mind to know that they can now get telephone and onsite support service.
Computergate chief executive Mario Greco said businesses and schools were discouraged from investing in 3D printing due to lack of support and extended warranty.
“By implementing our managed maintenance programs we expect to deliver superior service offerings to support all products in the field that will provide our customers with a seamless experience,” said Computergate’s CEO Mario Greco.
“After a thorough assessment of our warranty and service programs, A3DMA chose Computergate for its superior service in the enterprise market throughout Australia.” said Mario Greco, Computergate’s CEO. “By implementing our managed maintenance programs we expect to deliver superior service offerings to support all products in the field that will provide our customers with a seamless experience.”
Find out More information about A3DMA
Service Levels
| LEVEL 1 (SILVER) 1 Year |
LEVEL 2 (GOLD) 3 Year |
LEVEL 3 (GOLD plus) Metro only* 3 Year |
LEVEL 4 (PLATINUM) 3 Year |
LEVEL 5 (PLATINUM plus) Metro only* 3 Year |
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| Service Levels | Email or phone support | Email or phone support | Email or phone support | Email or phone support | 1 year Out of Warranty on-site labour Only |
| 2 year Warranty parts Only | 2 year Extended warranty parts & on-site Labour | 3 year Extended Warranty parts and on-site labour | 5 year Extended Warranty parts & on-site Labour | Parts Charged separately | |
| Excludes Consumables | Up to 5 Business Days On-site Response | Up to 5 Business Days On-site Response | Up to 5 Business Days On-site Response | Up to 5 Business Days On-site Response | |
| Excludes Consumables | Excludes Consumables | Excludes Consumables |