To log a Service Call

Fill out the SERVICE REQUEST FORM & Send an email to our service desk include the following information:

Fault details, Serial number, site location, parts to be swapped (part number), contact details, address & phone number, urgency of response. Our automatic ticketing system will then issue a reference number and send via reply email. Requests after normal business hours are not monitored.

Service Desk Response:

Our Service Desk will reply to your request during normal business hours. They will ensure a ticket is raised and review the reported failure. You will receive a recommendation to assist you to resolve the problem.
If the ‘Service Request Form’ has not been completed, they will ask you email it back. Upon determining what needs to be done, you may be given a quote for other relevant charges.
If you require an on-site visit, this will be scheduled with you.

Terms & Conditions

Click here to see terms and conditions for any special conditions.

What happens after a Service Call is logged?