Computergate’s CEO Mario Greco
Our strategy implemented 18 month’s ago has paid off, our focus on building services through global partners and vendor relationships throughout APAC has given us a real boost to end the financial year on a positive note.
Moving into the next phase, we are already seeing some real upswing. The broadening of our service capabilities globally means we have to prepare for further changes internally to ensure that our delivery process means we continue to maintain high satisfaction levels at all times.
Denise Vaughan, a 14 year veteran at Computergate has been promoted to National Sales Director for Australia. Her sales team, consisting of Christine Stillitano (National Sales Exec) & Jimmy Balwan (Level 3 technician) bond together to focus on selling solutions and services to our clients nationwide.
Shaun Williamson, previously a Level 2 technician for over 5 years, has been elevated to Southern Region Service Delivery Manager and further develop & build the services team to provide exceptional post sales services in the region. His team consists of techs from both Melbourne and Singapore. Shaun’s counterpart in Sydney, Harold Raman, will continue to manage the Northern Region.
In our Singapore office, headed up by Executive Director Raymond Jeffrey, who has been instrumental in expanding our capabilities throughout Asia, will continue to build and penetrate further in the Asian market. Our keen technicians will be fully integrated into the helpdesk and will be integral in delivering remote support throughout the region.
As of August 1, the helpdesk will provide an 8am to 8pm service window, whereby customer can call either 1300 137-585 in Australia, or 800 852-3860 in Asia, and a technician will be available to assist with any technical requirement you may have.
Along with these staff changes, our new office in Brisbane will come on-line over the coming weeks, where we will be looking to grow our customer base further.
Furthermore, we have seen a high demand for service In New Zealand, we are now a registered company and looking to grow our service capabilities over the coming months.
Finally, we are developing an e-Commerce site to automate warranties and renewals process. This will make it easier for everyone to generate quotes quickly and purchase on-line. This will be ready late August.
I envisage some exciting times over the coming months and with the above strategic changes we will be prepared and look forward to the challenges ahead with all of our friends and partners.
Chief Executive Officer